Property Management services for North Carolina Mountain Rentals in Banner Elk NC, Beech Mountain and the surrounding area.

A and W Mountain Rentals is the perfect choice for North Carolina Mountain rental property owners who want the benefits of renting their home without any of the headaches that come along with it. We make it easy for you to enjoy your vacation home and reap the benefits of allowing others to stay at your NC Mountain Cabin.

Being a "rent from owner" has its own challenges. You have the expense of advertising your High Country home. Often, you have to struggle to find the time to properly represent your rental due to having a full time job or just being extremely busy. If you do have a successful website, during the busy season your phone rings all the time and there are all those emails to answer as well. When your High Country home is rented, you're always on call for any problems that can come up with a rental unit (ex: clogged toilets, electrical problems, appliances not working, etc).

Preparing the required sales tax reports, occupancy tax reports and rental contracts are time consuming. In addition, collecting the rents and security deposits, and operating a trust account can be difficult. Vacation Rental Agreements and N.C. Trust accounts are required for the "rent-from-owner" landlord, as well as a rental agent, under the NC Vacation Rental Act of January 2000.

Our management fee, which is based on a percentage of the rental income, provides you with a number of benefits and services. Some, but not all, of these benefits are listed below:

• We have a full time supervisor of housing. Ann Stout is the person who is responsible for the care of our units as well as our laundry. She schedules maintenance for the homes when needed, house watch service after tenants departure, housekeeping after tenant departures, hot tub service by our certified technician after tenant departures and interim service in between tenant stays, inspections after house cleanings etc. Ann also works to keep up with education regarding the care of the units. She is a member of the VRHP (Vacation Rental Housekeeping Professionals), and she attended their seminar in 2008. Ann is always available to our owners to discuss their rental homes, as well as any tenant with a concern or request. She assists in the office when needed taking reservations as well as working closely with the broker in charge for setting company policies.
• We have a full time office staff to handle bookings and reservations. Brandy Coleman is a broker as well as head reservationist. She has a staff of part time reservationists who are valued employees that assist her. Although Brandy is a broker, her interest is in pursuing a career in property management, not sales.
• Ann Stout has a "quality control" inspector who performs a house watch service after a rental departs to be sure that all windows and doors are locked, heat is set properly, and there is no damage. He also inspects after the housekeepers have finished to be sure the home is cleaned to our high standards. If some time has elapsed since the cleaning inspection, he will inspect your home before the next rental to "spruce it up."
• Basic cleaning after rentals is included in our fee. We are experienced when it comes to cleaning and caring for your home. Garbage removal is also included when not otherwise provided.
• We have added to our rental fee a $45.00 nonrefundable security deposit waiver protection plan that will cover accidental damage up to $1500.00 to your home. We have used this Travel Guard plan for over two years and feel that we can take care of your property better with the protection plan than by charging a security deposit.
• We take MasterCard, Visa and Discover to facilitate last minute bookings. We feel that by offering credit card payments we receive more reservations instead of requiring checks. The merchant fees are paid for by A and W Mountain Rentals.
• For the homeowners who sign up with us, we offer a monthly house watch service if your home has not been rented during the month, for a small fee.
• A and W Mountain Rentals also provides most of the supplies needed for your rental unit as part of our fee (hand soap, bath soap, and dishwasher soap), a starter set consisting of 1 roll of paper towels, 1 roll of toilet paper per toilet, and kitchen garbage bags, etc.
• Ann, our supervisor, will handle the number of problems that may come up. Example: if the toilet malfunctions, she will call a repair person to fix it. (We do not pay for maintenance charges, however.)
• We will change the batteries twice a year in your smoke detectors and have fire extinguishers certified according to code. (You pay for the supplies and a small maintenance fee.)
• You will receive a monthly accounting of your rental account.
• You are always welcome to call or drop by our office to discuss your property. While at our office please feel free to check out our free DVDs and Videos (our video library is only for our owners and tenants). Our housekeeping staff will return them for you.
• Brandy, a notary public, will be happy to perform notary services for our owners. Our owners are also welcome to use our fax machine if you should need to receive or send a fax while you are here.

• Each property has its own individual page with descriptions, amenities, and can have up to 16 separate photos. As we input and edit our own information, we can add your property promptly to our website after you sign with our company.
• Both our Homeowners and Tenants love having an availability calendar on each property. The Tenants and Owners can check for availability. Tenants often call and say "I want to book Unit #____ and I checked the calendar and it is showing available." Owners enjoy using the calendar to check and see if they have future bookings and to see if their property is available when they want to visit.
• Homeowners can log into the "OwnersNet" located on the main page so that they can see prior as well as future bookings on their homes.
• New Owners are strongly encouraged to have a Visual Tour added to your property for a small fee. This tour is really beneficial in obtaining bookings, because the Tenant feels as though they have just walked through your home.
• We have a "Search by Amenities" feature that is helpful.
• Our "Things to Do" page is one of the most complete collections of activities in the local area.
• We have a "Specials" page that offers guests an added incentive to book with us.
• We have On-Line Booking available on our web site. Since we feel that it is to the Owner's benefit if we speak directly with the potential Tenants when we are taking reservations for your home, we will call the tenant promptly the next day after they make an on-line reservation. Of course, we will continue to book reservations during the day when Prospective Tenants call. We try to answer our calls and emails promptly.

• We have changed the format from ASP to PHP. This change has given us more control over our website, as well as allowed us to streamline our website by adding a wider screen, colored borders and cleaner lines.
• We have an article section on the main page as well as a link to a calendar of events over which we have control so that we can share current events, area happenings, and the weather - i.e. when it snows etc. We love having complete control of this.
• The visual tours are all set up on a page together, so that a Prospective Tenant can conveniently look at any Tours that interests them. From that page, they can click over to any individual Rental Unit page for more information about the home, the calendar showing availability of the unit, prices and still pictures.
• The real draw though is that all of the new pages and the new PHP format that has given our website that already had a very good exposure on Yahoo and Google a great boost in the ratings.